SmartDCM Features
FlexiDialer
Auto-dial multiple numbers per agent, up to 1:20 ratio. Connect only when customers respond.
Live MIS & Reporting
Real-time reports, call logs, PTPs, follow-ups, and closure analytics.
Compliance Tools
ISO/TRAI-compliant masking, call logs, audit trails, and remote audits.
Secure & Centralized Storage
All data and call recordings are securely stored in the cloud.
Portfolio & Account Management
Assign, rotate, and monitor accounts bucket-wise with POS weightage visibility.
Multi-Client Multi-Portfolio
Easily manage third-party portfolios with clear ownership tracking.
Smart Feedback & Lead Looping
Filter active numbers, route leads dynamically, and capture outcomes instantly.
Incentive Tracking
Track agent and FOS performance, map visits/calls to real incentives.
Who Uses SmartDCM
SmartDCM empowers Banks and NBFCs by enhancing control over outsourced debt collection, ensuring compliance, safeguarding data, and improving recovery rates.
NBFCs & Banks
End-to-end recovery process automation with third-party agency controls
Collection Agencies
Manage thousands of calls and feedback daily with transparent monitoring
In-House Teams
Internal debt and EMI recovery with secure call monitoring
FOS (Field Officers)
Visit tracking, location capture, and live performance dashboards
Why Choose SmartDCM?
Unlimited calls – no per-minute charges
SPAM-FREE mobile numbers every month
In-house + WFH + Field-ready
Highly scalable (1 to 1000+ users)
Flexible 15-day or full-month usage model
No SIP trunks — works on GSM cloud telephony
100% ownership of your data
Testimonials
" This dialer is incredibly smooth for calling. In the future, I will recommend it to companies in the telecalling industry - SmartDCM"
" A great experience working with you! The support has been quick and exceptional. The software is user-friendly and easy to learn. We look forward to a long-term partnership.- SmartDCM "
" It is a super user-friendly software with excellent support — always flexible and helpful. Thank you! - SmartDCM "
" We are using Ametecs Dialer and are very satisfied with it. It works smoothly and is so simple to use that even non-technical users can easily understand it. Their support team is excellent and responds promptly to any issues. - SmartDCM "
"Excellent experience with the dialer—efficient, user-friendly, and reliable. Special thanks to Sai Kiran for his outstanding support!- SmartDCM "
" This is the best service I’ve ever experienced. Excellent call quality and the fastest dialer I’ve used.- SmartDCM "
" It was a pleasure working with you, and your team was very supportive.- SmartDCM"