We begin with the business — not the technology.

1. Who we are

Ametecs India Private Limited ("Ametecs", "we", "us") is a company incorporated in India on 2 January 2019, with its registered office at Modern Profound Techpark, Ground Floor, HIVE Business Space, opposite Google, Whitefields, Kondapur, Hyderabad, Telangana 500084.

We build and operate business software platforms including SmartDCM, SmartPRS, SmartEPT, LeadGER, Smart31, TeloZar, SmartRMI, SmartABCD and Envinity.ai.

2. What this policy covers

This policy explains how we handle personal data in two distinct roles, because the difference matters and most policies blur it:

• As a data fiduciary — for this website, our sales conversations, our customers' account and billing records, and our own employees and applicants. We decide why and how that data is used.
• As a data processor — for the information inside our platforms that belongs to our customers: their customers, their employees, their call recordings, their attendance records. We process that data only on our customer's documented instructions. They decide what is collected and why; we do not use it for our own purposes, and we do not sell it.

Where you are an individual whose data sits inside a customer's Ametecs platform — for example an employee monitored through SmartEPT, or a customer contacted through SmartDCM — your relationship is with that organisation. Please direct requests to them first. We will assist them in responding.

3. Information we collect

When you visit this website. Our web server records standard technical information — IP address, browser type, pages requested, date and time — in access logs, for security and to keep the site working. We do not run advertising or cross-site tracking, and we do not build profiles of visitors.

When you contact us. Your name, organisation, email address, telephone number and whatever you choose to tell us about your requirements.

When you become a customer. Account and authorised-user details, billing and GST information, deployment and configuration records, and support correspondence.

Inside our platforms. Whatever our customer configures the platform to hold. Depending on the product this can include contact records, call recordings and transcripts, attendance and biometric-linked events, payroll and statutory data, application and activity data from company-owned workstations, and lead and campaign records.

4. How we use information

• To provide, support, secure and improve our platforms and services.
• To respond to enquiries, arrange demonstrations and prepare proposals.
• To invoice, collect payment and meet tax and accounting obligations.
• To detect, investigate and prevent fraud, abuse and security incidents.
• To comply with law and to establish or defend legal claims.

We do not sell personal data. We do not share it for advertising. We do not use customer platform data to train models for other customers or for our own products.

5. Cookies

This website uses only what is strictly necessary to function. It does not set advertising, analytics or cross-site tracking cookies. A single local browser entry records that you have dismissed our cookie notice, so it is not shown again — that entry stays in your browser and is never sent to us.

Our customer-facing product applications use session cookies necessary for authentication. If we introduce analytics on this website in future, we will ask for your consent before any such cookie is set.

6. Sharing

We share personal data only with:

• Infrastructure and service providers — cloud hosting, telecommunications carriers, payment processors and similar, bound by contract to protect the data and use it only to deliver the service.
• Professional advisers — auditors, accountants and lawyers, under duties of confidentiality.
• Authorities — where required by law, valid legal process, or to protect rights and safety.
• An acquirer — if the business or a part of it is transferred, with notice to affected parties.

7. Where data is held

Our platforms are deployed in several ways, and this determines where data resides. Under SaaS, data is held on infrastructure we manage. Under a client-hosted or on-premise licence, the data resides on our customer's own infrastructure and we access it only when the customer asks us to, for support. We will tell you which model applies to your deployment, and we support customers who require data to remain in India.

8. If you are outside India

We sell and support internationally, and Envinity.ai is built for markets beyond India. Where we handle personal data of individuals in other jurisdictions, we apply the following in addition to Indian law.

Cross-border transfers. Personal data may be transferred to, stored in, or accessed from India, where our engineering and support teams are located. Where the law of your jurisdiction requires a transfer mechanism, we will put one in place before the transfer — for the EEA and the United Kingdom, the European Commission's Standard Contractual Clauses (and the UK Addendum) incorporated into our customer agreement, together with the technical and organisational measures described in section 9. A copy is available on request.

UK and EEA (GDPR). Where GDPR applies to our processing, our lawful bases are: performance of a contract (providing our platforms and services); legitimate interests (running, securing and improving our business, where not overridden by your rights); legal obligation (tax, accounting, statutory record-keeping); and consent, where we ask for it. You have the rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to your supervisory authority. Where we act as a processor for a customer, exercise those rights with that customer as controller.

Other jurisdictions. Where the law of a customer's country imposes requirements on how we process data on their behalf — data residency, breach notification periods, sub-processor approval, audit rights — those are addressed in the customer agreement for that engagement rather than in this general policy. Ask us before you sign; we would rather agree the position up front than discover a mismatch later.

Data residency. Where a customer requires that data does not leave a particular country, the client-hosted and on-premise deployment models exist for exactly that reason. Tell us the requirement and we will tell you plainly whether we can meet it.

9. Security

We apply role-based access control, traceable actions, controlled data visibility, audit records and deployment options matched to customer risk requirements. Access to customer environments is limited to personnel who need it for support, and is logged.

We state our position plainly: we do not claim certifications, regulatory approvals or absolute protection unless they have been formally obtained and can be independently verified. No system is perfectly secure. If a breach affects your data, we will notify you and the relevant authority as required by law.

10. Retention

We keep account, billing and tax records for the periods Indian law requires. Enquiry correspondence is kept while a commercial relationship is reasonably in prospect. Data inside a customer platform is retained according to that customer's configuration and contract; on termination we return or delete it as the contract provides.

11. Your rights

Subject to the Digital Personal Data Protection Act, 2023 and other applicable law, you may ask us to confirm what personal data we hold about you, correct or complete it, erase it where it is no longer needed, or withdraw a consent you previously gave. You may also nominate another person to exercise these rights in the event of your death or incapacity.

To exercise a right, write to admin@ametecsindia.com. We may need to verify your identity. If the data sits inside a customer's platform, we will refer your request to that organisation and support them in answering it.

12. Grievances

If you are not satisfied with how we have handled your personal data or a request, contact our Grievance Officer at admin@ametecsindia.com or by post at the registered office above. We aim to acknowledge within 48 hours and resolve within 30 days. You may also complain to the Data Protection Board of India.

13. Children

Our platforms are business tools and are not directed at children. We do not knowingly collect personal data of children through this website. Where a customer's use of our platforms involves data of children, that customer is responsible for obtaining any consent the law requires.

14. Changes

We may update this policy. The date at the top shows when it last changed. Where a change materially affects how we handle your data, we will take reasonable steps to tell you.

15. Contact

Ametecs India Private Limited · Modern Profound Techpark, Ground Floor, HIVE Business Space, opposite Google, Whitefields, Kondapur, Hyderabad, Telangana 500084, India
admin@ametecsindia.com · +91 90000 98877

1. These terms

These terms govern your use of www.ametecsindia.com (the "site"), operated by Ametecs India Private Limited. By using the site you accept them. If you do not accept them, please do not use the site.

They are not your product agreement. Use of any Ametecs platform — SmartDCM, SmartPRS, SmartEPT, LeadGER, Smart31, TeloZar, SmartRMI, SmartABCD or Envinity.ai — is governed by the separate licence, subscription or services agreement signed for that product. Where those terms and these differ, those terms prevail.

2. What this site is

The site describes our company, our method and our products. It is provided for information. Nothing on it is an offer capable of acceptance, a warranty, a professional opinion, or a commitment that any product will meet your particular requirements. Product capability descriptions are general; what a specific deployment does is defined in your agreement and its documentation.

3. Acceptable use

You agree not to:

• Use the site unlawfully, or in a way that damages, disables or impairs it.
• Attempt to gain unauthorised access to the site, its server, or any connected system.
• Probe, scan or test the vulnerability of the site without our written permission.
• Scrape, harvest or systematically extract content except by ordinary search-engine indexing.
• Introduce malware, or use the site to transmit unsolicited communications.
• Misrepresent your identity or your affiliation with any person or organisation.

If you believe you have found a security vulnerability in this site or in one of our products, please report it to admin@ametecsindia.com before disclosing it publicly. We will respond and will not pursue good-faith researchers who report responsibly.

4. Intellectual property

The site and its contents — text, layout, graphics, diagrams, logos, product names and software — are owned by or licensed to Ametecs and are protected by Indian and international intellectual property law. "Ametecs", the Ametecs mark, and the product names listed above are our marks.

You may view the site, and print or download extracts for your own internal reference. You may not otherwise copy, republish, adapt, distribute or commercially exploit any part of it without our written permission.

5. Third-party links

The site links to our product websites and may link to third-party sites. Links do not imply endorsement, and we are not responsible for the content, accuracy, or practices of sites we do not control. Your use of them is at your own risk and subject to their terms.

6. Availability

We try to keep the site available but do not guarantee uninterrupted access. We may change, suspend or withdraw all or part of it without notice, and we may update these terms; the date at the top shows when they last changed. Continued use after a change means you accept the revised terms.

7. Disclaimer and liability

The site is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, express or implied, as to the site's accuracy, completeness, fitness for a particular purpose, or freedom from error or malicious code.

To the fullest extent permitted by law, Ametecs is not liable for any indirect or consequential loss, or for loss of profit, revenue, business, goodwill, data or anticipated savings, arising from your use of or inability to use this site. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

8. Indemnity

You agree to indemnify Ametecs against claims, losses and reasonable costs arising from your breach of these terms or your unlawful use of the site.

9. International use

This site is operated from India and is directed at a global business audience, but we make no representation that its content is appropriate or available in every jurisdiction. If you access it from elsewhere, you do so on your own initiative and are responsible for compliance with your local law, including any export control, sanctions, data protection or telecommunications rules that apply to you.

Product availability differs by country. Telephony and communications services in particular are subject to licensing and regulation that varies by jurisdiction, and are offered only where we are lawfully able to do so. Nothing on this site is an offer to supply a product in a country where it may not lawfully be supplied.

10. Governing law

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute arising out of or in connection with them or the site.

11. Contact

Questions about these terms: admin@ametecsindia.com
Ametecs India Private Limited · Kondapur, Hyderabad, Telangana 500084, India

1. Our position

We would rather you did not buy the wrong thing than refund you afterwards. Every Ametecs engagement begins with a demonstration on workflows that resemble your own, and we will tell you honestly when a product is not the right answer for your situation. This policy explains what happens when a purchase still needs to be unwound.

This policy applies to purchases made directly from Ametecs India Private Limited. Where you have a signed subscription, licence or services agreement, that agreement's commercial terms prevail over this page.

2. Before you buy

We provide a guided demonstration, and where appropriate a time-limited evaluation, for every commercially available platform. We encourage you to use it. Evaluations are provided without charge and create no obligation.

3. SaaS subscriptions

• Cooling-off. For a first subscription, if you tell us within 7 days of the start of the initial term that the platform does not work for you, we will cancel and refund that term's fee in full, less any telephony or third-party usage already consumed.
• After 7 days. Subscription fees are charged for the term and are not refundable mid-term. You may cancel renewal at any time before the renewal date, and service continues to the end of the paid term.
• Annual terms. Where an annual term is cancelled by us for reasons other than your breach, we refund the unused portion on a pro-rata monthly basis.
• Seat reductions take effect from the next renewal, not mid-term.

4. Perpetual and client-hosted licences

A perpetual licence is delivered to your infrastructure and cannot be returned once the software and licence keys have been issued. Licence fees are therefore non-refundable after delivery. If delivery has been paid for but not yet made, you may cancel for a full refund.

Annual support and upgrade fees may be cancelled for the next period; the current period is not refundable.

5. Implementation, integration and custom development

These are billed for work performed. Where an engagement is cancelled before completion, we invoice for work delivered to that date and refund any balance of an advance within the timeline below. Custom development already built to your specification is not refundable.

6. Telephony, virtual numbers and communication credits

Consumed call minutes, messages and number-rental charges are not refundable, because they are paid onward to carriers. Unused prepaid credit may be refunded on account closure, less any carrier or regulatory charges already incurred and any number-retention fees.

7. Consumer products

Where an Ametecs consumer application is sold through the Google Play Store, Apple App Store or another platform, that platform's refund policy governs the purchase and refunds must be requested there.

8. When we will refund regardless

We refund in full, without argument, where:

• You were charged in error, twice, or after a valid cancellation.
• We failed to deliver a service you paid for and cannot remedy it within a reasonable period.
• The law requires it.

9. What is not refundable

• Fees for a term already served, or work already performed.
• Consumed telephony, messaging and third-party pass-through charges.
• Custom development delivered to your specification.
• Accounts terminated by us for breach of contract, unlawful use, or non-payment.
• Change of mind after the cooling-off period, where the service has been available to you throughout.

10. How to request a refund

Write to admin@ametecsindia.com from the email address on the account, quoting your invoice number and the reason. We will acknowledge within 3 working days and give you a decision within 10 working days.

Approved refunds are made to the original payment method within 7 to 14 working days of approval, depending on your bank. Bank charges and applicable taxes are handled in accordance with law; GST already remitted is adjusted through a credit note.

11. International orders and currency

Refunds are made in the currency in which you paid, to the original payment method. We do not compensate for movements in exchange rates between payment and refund, nor for fees charged by your bank, card issuer or payment provider — those sit outside our control. Where a purchase was made through a reseller or partner, that party's refund terms apply and the request should be made to them.

12. Disputes

If you are unhappy with a refund decision, escalate in writing to the same address marked "Refund escalation". We will review and respond within 15 working days. This policy does not limit your rights under the Consumer Protection Act, 2019 or other applicable law. Disputes are subject to the courts at Hyderabad, Telangana.

13. Contact

Ametecs India Private Limited · Kondapur, Hyderabad, Telangana 500084, India
admin@ametecsindia.com · +91 90000 98877